Refund policy

Return & Refund Policy

Thank you for shopping with Veloura.

All Sales Are Final

Due to the nature of our products and hygiene standards, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been processed or shipped.

Damaged or Defective Items

Your satisfaction is important to us. If your item arrives damaged, defective, or if you received the incorrect item:

  1. Contact our support team at [Your Customer Support Email] within [e.g., 7 days] of delivery.

  2. Include your Order Number and clear photos/videos of the damaged or incorrect item.

If approved, we will gladly send a replacement at no extra cost to you.

Order Cancellations

Orders can only be canceled within [e.g., 24 hours] of purchase, provided the item has not yet shipped. Once an order is fulfilled, it cannot be canceled or refunded.